dbji Privacy Policy and Data Protection Guidelines

We collect information in various ways:

• Directly provided: Information you give us when you create an account, fill out forms, make a deposit, or contact our support team.
• Automatically: Information collected automatically through cookies, log files, and similar technologies while you use our Services.
• Through third parties: Information received from authorized third parties for identity verification, fraud prevention, and anti-money laundering compliance.

We use collected information for the following legitimate purposes:

• To complete account creation, management, and verification processes.
• To process financial transactions such as deposits and withdrawals, and to ensure their security.
• To inform you about bonuses, promotions, and relevant offers.
• To provide customer service via 24/7 live chat and email.
• To detect, investigate, and prevent fraudulent activity.
• To fulfill our legal obligations under applicable laws and regulations.
• To improve the performance, usability, and security of the platform.
• To implement responsible gaming policies and to help identify problem gamblers.

dbji never sells, rents, or unlawfully transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: With authorized partners for payment processing, identity verification, and technology infrastructure management.
• Legal obligations: In response to court orders or lawful requests from law enforcement agencies, but only within the scope of applicable law.
• Anti-money laundering: Providing specific information to relevant authorities under international anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.
• Business restructuring: In the event of a merger, acquisition, or asset transfer, subject to the terms of this Policy remaining in effect.

dbji uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers on our website and app are protected by SSL encryption.
• Data Encryption: Sensitive information (passwords, financial details) is stored using advanced encryption algorithms.
• Access Control: Employee access to data is role-based and restricted on a "need to know" basis.
• Regular Security Audits: Regular security tests are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: A two-factor authentication option is provided for additional account security.
• Intrusion Detection System: Unusual or suspicious activity is detected and flagged immediately.

However, no method of transmitting information over the internet or electronic storage is completely secure. We strive to ensure the highest level of security, but we cannot guarantee absolute security.

We retain your personal information for as long as is necessary to fulfill the purposes described in this Policy or as required by law:

• Account information: While the account is active and for a specified period after closure as required by law.
• Transaction information: For the period required under financial regulatory rules.
• Communication logs: For a limited period for support purposes and as needed for dispute resolution.
• Technical logs: For a limited period for security analysis and system improvement.

After the retention period ends, information is securely deleted or anonymized.

As a registered user of our platform, you have the following rights:

• Access: The right to request to see what information we hold about you.
• Correction: The right to request correction of incomplete or inaccurate information.
• Deletion: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Restrict processing: The right to request restriction of the processing of your information in certain circumstances.
• Unsubscribe from marketing: The right to opt out of promotional communications at any time.
• Lodge a complaint: The right to lodge a complaint regarding our handling of your information.

To exercise these rights, email [email protected] or contact our 24/7 live chat. We generally respond to requests within 30 days.

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies: Required for core website functionality, such as login sessions and security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect anonymous data for analyzing and improving site usage.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

dbji's Services are intended only for users aged 21 and above. We do not intentionally collect personal information from minors. Age verification is carried out during the registration process.

If you believe that information from a minor has been submitted to us by mistake, please contact us immediately and we will take prompt action.

Our platform may include third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) and payment processors. These third parties have their own privacy policies and we are not responsible for their methods of collecting and using information.

We recommend that you also review the privacy policies of the relevant third parties.

In some cases, your information may be processed or stored outside Bangladesh in order to provide effective services. In such cases, we ensure that:

• Transferred information receives protection equivalent to this Policy.
• The receiving party follows appropriate data protection standards.
• Contractual safeguards are in place.

dbji may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email.
• May display an alert when you log in to the platform.

Continued use of the Services after a revised Policy is published will be considered acceptance of the new Policy. The latest Policy will always be available on this page.

If a data security breach occurs that may put your rights and freedoms at high risk, we will:

• Notify you as quickly as possible after becoming aware of the breach, in clear and plain language.
• Provide detailed information about the nature of the breach, possible consequences, and the steps we are taking.
• Make every effort to minimize harm and prevent such incidents in the future.